Quality Policy

• Search and win new markets;
• Computerization of processes;
• Involvement, appreciation and motivation;
• Enhancement of knowledge and innovation:
• Creating value for customers and franchisees;
• Meet and exceed customer expectations;
• Continuous improvement of the effectiveness of the system;
• Compliance with requirements;
• Optimisation of resources.

Environmental policy

• Responsible to the stakeholders;
• Continuous improvement and reducing pollution;
• Compliance with requirements;
• Respect for surroundings;
• Raising awareness and increasing environmental awareness of employees and their families;
• Reduced consumption of resources.

Covilhã, January 13, 2011